Phoenix Co., Ltd. is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information seriously. This policy informs how we use customer information and how we protect your privacy.
We require certain information to allow us to process your vehicle Phoenix Co., Ltd. collect the details provided by you, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.
We will use your information to provide and personalize our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Phoenix Co., Ltd. products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation e-mails (which may include details of car bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you from other third parties.
Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, health, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
Once you have registered on Phoenix Co., Ltd. , you will be provided with access to a "Costumer profile" page that allows you to tailor our commercial communications to your preferences. You can unsubscribe of receiving e-mail updates at any time by going to https://www.phoenixcars.jp on Newsletter column.
We like to hear your feedback to help us improve our service. We may contact you by post, e-mail, telephone or fax to ask your opinions.
Please note that there may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating for example to advise you of alterations to shipment arrivals.
We may also use and analyze the information that we collect so that we can administer, support, improve and develop our business.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you. It is possible that your data may be processed outside of Japan.